Frequently Asked Questions
Everything you need to know about comfort for your furry friends.
What makes PetCot beds different from standard pet mats?
Our signature elevated design promotes superior airflow and provides orthopedic support by keeping your pet off hard, cold floors, reducing pressure on joints.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Is the fabric used in the cots chew-resistant?
We use high-density, tear-resistant ballistic nylon designed to withstand heavy use, though we recommend monitoring aggressive chewers during initial use.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you or your pet are not completely happy, you can return the item in its original condition for a full refund.
Are the PetCot covers machine washable?
Yes, our covers are removable and machine washable. We recommend using a gentle cycle with cold water and air drying to maintain the integrity of the fabric.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping costs and delivery times vary depending on the destination country.